Our Policies

Please read this carefully.

You will be asked to verify that you have read this when you request a reservation or place an order.

When booking an event, please click this PDF file: MPC_Policies, sign the bottom, and return to the Mathayom Private Chefs and St. John Catering staff.  Thank you.

 

 Our Policies

  • Reservations and orders are based upon availability. All reservations must be confirmed by Mathayom Private Chefs, LLC (forthwith known as MPC). Please do not assume that your order is placed unless you speak with an MPC representative.
  • MPC will do everything possible to accommodate any order- however, short-notice orders may be denied. For the greatest chance of success, please plan ahead. We appreciate at least two weeks notice for Private Events and Provisioning and at least two days notice for our Drop-Off Service.
  • Preliminary Deposits: To secure a date before details have been arranged, we gladly accept a $500.00 deposit for parties of 20 and under, $1000.00 for parties of over 20, and $1500.00 for parties of 30 or more. Once preliminary details have been established, we will charge the remainder of the 50% deposit due.
  • Deposits: ALL DEPOSITS ARE NON-REFUNDABLE. A non-refundable 50% deposit is required to secure any Private Chef Event, Wedding / Banquet, Gourmet Delivery, Provisioning or Equipment Rental. For custom provisions, an estimate will be given based on your list of items.
    •  Balances Due:
      • Private Chef Events- full balance is due on day of completion.
      • Weddings / Banquets- final head count and payment are due 30 days prior to the event.
      • Gourmet Deliveries- full balance is due day of delivery.
      • Provisioning- full balance is due prior to delivery (day of).
      • Equipment Rental- full balance is due prior to delivery (day of).
  • MPC reserves the right to return a deposit to any client for any reason and release the reservation.
  • There will be a 5% Credit Card Processing Fee (if applicable) added to each transaction.
  • Payment Methods:
    • We accept Visa, MasterCard, American Express and Discover for your convenience. Please have your cardholder name, card number, expiration date, security code and billing address on hand. We also accept Certified or Cashier’s Check, Money Order, Local Check, Cash, or Traveler’s Check
    • Please remit payment to: Mathayom Private Chefs Box 1039 Cruz Bay St. John, VI 00831-1039
  • MPC is not responsible for cancellation due to acts of nature, transportation difficulties, death in the family, change of plans, or illness. All deposits are non-refundable, however MPC will honor a deposit for up to one year if the guest needs to make a change of plans.
  • Event Duration – In-Villa Chef Services are to be no longer than 5 hours of on-site time and larger events are to be no longer than 6 hours, to include set up, meal time, and cleanup. Extended staff hours are billed at $75 per staff member for each hour and each partial hour.
  • A chef’s fee of $350 may apply for a la carte services (breakfasts, brunches, lunches, boat trips, charter jets, etc.).
  • A sous chef may be required for parties of 10 or more. The fee is $250 for up to five hours including setup and breakdown. Additional hours will be billed at a rate of $75 per hour.
  • Servers may be required for some events and will be billed at $250 for up to five hours including setup and breakdown. Additional hours will be billed at a rate of $75 per hour. The following are the guidelines for staff members:
    • All Formal Chef Events (1 per every 10-12 guests)
    • Informal Chef Events (1 per every 20 guests)
    • Buffets (1 server per every 20 guests, 1 chef for every 25 guests)
    • Cocktail Receptions (1 per every 20 guests, 1 chef for every 25 guests)

 

  • An Event Manager is required for all large events (20pp+). This individual is your “Point Person” for the event and will communicate with the kitchen staff, floor staff, and coordinator (when applicable), as well as be present at your walk-through to review flow, timeline, and other pertinent details of your event. The fee for this individual is $350.00.
  • Additional staff: bartenders, live station attendants, bussers and hosts may be required for some events and will be billed at $250 for up to five on-site hours including setup and breakdown. Additional hours will be billed at a rate of $75 per hour.
  • Dishwashers are required for any event of 10 or more guests with rentals of china, glass or silverware and will be billed at $250 for up to five hours including setup and breakdown. Additional hours will be billed at a rate of $75 per hour.
  • Holiday Fees: A $500.00 Holiday Fee will apply to any On-site Event and a Holiday Fee of $100.00 will apply to all Deliveries booked on the following dates: 12/24, 12/25, 12/31, 1/1. Please note that this is in additional to our regular rates.
  • Delivery Fees Apply for Equipment Rental. Fees dependent upon volume of order, distance and ease of terrain. Average fee of $10 per guest for full rental package.
  • Delivery Fees (as listed below) apply for food Provisioning and Gourmet Drop-off:
    • Cruz Bay to Gifft Hill Road $55
    • Rendezvous & Fish Bay $55
    • North Shore Road $75
    • Centerline Gifft Hill to Columbo’s (North Shore Junction) $75
    • Past Columbo’s, Coral Bay and beyond $90
  • A Transportation fee of no less than $75 for In-Villa Chef Services may apply in addition to our regular rates to Villas on the East End of St. John, Calabash Boom and beyond. Transportation fees may also apply to St. Thomas.
  • Gratuities are discretionary, with the exception of an auto-service charge on parties booked through vacation clubs or of 20 people or more, with additional gratuities welcome at your discretion.
  • Last-minute changes are subject to a $500.00 convenience fee PER CHANGE, billed at the discretion of MPC. The term “last-minute” refers to any time frame less than 24 hours prior to the event for parties of less than 20 and any time frame less than one week prior to the event for parties of 20 or more. Changes may include but are not limited to menus, guest counts, timelines, rental needs, location, and food restrictions.
  • We love kids!!! However, it is recommended that to maximize your enjoyment of the evening and to avoid being billed for extended staff hours, Formal Events should be child-free or you should plan on a start time that is after the kids go to bed.
  • Children 11 and under are billed at half price of the adult service level for the event. Children 2 and under are not billed for the event if we are not feeding them, but we still appreciate knowing of their presence in advance so that we can provide the best possible service. Children have the option of eating half-sized portions of the adult menu or kids menus can be accommodated, but we request that all of the kids in the party have the same menu (Chicken Fingers, Burgers, Plain Grilled Items, Pasta, Mac and Cheese, Mashed Potatoes, Steamed Veggies, Salad, Cookies, etc.).
  • Equipment Rentals are priced for a 24 hour period unless otherwise stated on your invoice. Additional fees may be charged if rentals are kept longer than this.
  • In the case of our Event Packages where rentals are included and staff is present, it is understood that MPC will knock down and carry away all of the rentals that same evening when possible (extended staff hours may apply). If the client chooses to have the rentals at the venue for an extended period without the staff there, a fee of $275.00 may be assessed if MPC needs to come back for a followup knockdown and pickup. The client may avoid this fee if cleanup from the event is done, linens are bagged, and the furniture/rentals are clean and stacked in a neat and orderly fashion, available for pickup in an easy to load location (no stairs or access to the inside of the villa needed, etc.).

 

When booking an event, please click this .pdf file: MPC_Policies, sign the bottom, and return to the Mathayom Private Chefs and St. John Catering staff.  Thank you.